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9
112 reviews in the last 12 months
93% recommends your company

Reviews for ABN AMRO Loans

  • Total score 8.9
  • Total number of reviews 116
  • Recommendations 93%
  • Page views 1,194

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3

Complicated process, IT systems not working as expected

I submitted the loan request online, was immediately called by a representative to confirm I have read the conditions. Felt a bit forced and weird. Next days, I kept receiving sms about updates - but when I log in, no messages or updates. After that, I was called again - why I don’t reply to messages. So they weren’t even aware that their system is down?! Took a lot of calls, emails and longer than a week to get to sorted out. Extremely inn efficient process.

  • Would you recommend us? No
Cri , Amsterdam

Response from the business owner

Hello Cri, I appreciate you taking the time to share your feedback with us. I'm really sorry to hear that your experience was less than ideal, especially with the complicated process and the system not working as expected. You can submit a complaint through https://www.abnamro.nl/en/personal/overabnamro/submit-a-complaint/index.html or give us a call at 0800 024 07 11. We would like to look into this situation so we can improve our procedures. Thanks again for bringing this to our attention. Best regards, Shenice ABN AMRO Webcare

10

very fast, very clear process and the employees were supporting perfectly with all the questions

every thing vent very smooth and the process was les tan 3 working days.

  • Would you recommend us? Yes
Alireza Moradi , Heemskerk

Response from the business owner

Hi Alireza, Good to see that everything went smooth and we could support you. Thank you for your feedback! Kind regards, Shenice ABN AMRO Webcare

6

It was ok

The document upload process was a little cumbersome I would also expect to do the application online myself. Had to call my banking agent for assistance

  • Would you recommend us? Yes
Onur Senturk , Amsterdam

Response from the business owner

Hi Onur, Thank you for sharing your feedback with us. I apologize for any inconvenience you experienced during the document upload process and the application. We strive to make our online services as user-friendly as possible. If you have any additional concerns or suggestions, please feel free to reach out to us. We're here to help. Kind regards, Elvira ABN AMRO Webcare

9

I got the loan, although not on the first attempt — partly my own fault.

Overall, everything was fairly simple and clear. I didn’t really like that after submitting the application, I received a call from the bank. I usually don’t answer calls from unknown numbers, so I lost some time because of that. And without that call and answering the questions, it wasn’t possible to get the loan. Ideally, it would be great to avoid live communication altogether and make the entire process fully automated.

  • Would you recommend us? Yes
Kirill , Den Haag

Response from the business owner

Hi Kirill, Thank you for your positive review. We will take your feedback on communication into account. Since a loan falls under the duty of care, some additional information may be required. We're glad that you were able to apply for the loan successfully. Kind regards, Gabie ABN AMRO Webcare

10

Smoothless

Quickly got money without hassle

  • Would you recommend us? Yes
Dawid , Tilburg

Response from the business owner

Hello Dawid, It's always great when things work out smoothly. Thanks for posting this review. Kind regards, Elvira ABN AMRO Webcare

8

Straightforward and fast, but not ideal

A nice and easy process to get a loan. However, I was not able to apply automatically from my account, had to go through the whole process of external application. Otherwise, it is nice and easy, just make sure to read and understand required list of documents.

  • Would you recommend us? Yes
Roman , Amsterdam

Response from the business owner

Hi Roman, Thank you for your review. We appreciate that you took the time to mention potential improvements for our service. If you are already a client, it would be reasonable to expect that you could apply through your existing account. We apologize for any inconvenience caused by this not being possible. I'm glad it all worked out in the end. Have a great day! Lieke ABN AMRO Webcare

8

easy and directed

the process was direct and the emails were briefed and informed

  • Would you recommend us? Yes
tala , rotterdam

Response from the business owner

Good afternoon Tala, Glad to read that we could meet your expectations. Thanks for sharing your experience! Kind regards, Rob ABN AMRO Webcare

10

Easy and quick

Easy and quick process with the kind customer representative who called me. Thank you for everything!

  • Would you recommend us? Yes
Ceren Avar , Utrecht

Response from the business owner

You are welcome, Ceren! Thank you for your feedback. We truly appreciate it. It's great to hear that everything went smoothly and quickly for you. Have a wonderful weekend! Kind regards, Shenice ABN AMRO Webcare

10

Hetty gave a great support

I had some issues with the portal account to request my personal loan, (it took the bank a couple of days to fix it), but Hetty helped me in the process, notified me when it was fixed and answer a couple of questions I had. She helped in the past with some insurance.

  • Would you recommend us? Yes
Juliana Leyva Olaiz , Hengelo

Response from the business owner

Hi Juliana, Thank you for taking the time to share your experience. I'm sorry to hear that you encountered some issues during the process. However, I'm glad to read that Hetty was able to assist you and keep you informed throughout. If you need any help in the future you know where to find us. Kind regards, Shenice ABN AMRO Webcare

9

Nice and quick response

Nice and quick response. No hassel while taking personal loan. It was smooth process.

  • Would you recommend us? Yes
Narendra , Almere

Response from the business owner

Hi Narendra, Thanks for yourfeedback! We're thrilled to hear that the process of getting your personal loan was smooth and hassle-free. If you have any more questions or need assistance in the future, feel free to reach out. Kind regards, Shenice ABN AMRO Webcare

9

Very simple

Very simple to apply with quick response . Whole process took just 2days to get money credited in my account,

  • Would you recommend us? Yes
Munavar shariff , Capelle aan den Ijssel

Response from the business owner

Hello Munavar, I'm glad to hear that you had such a smooth and efficient experience! Thank you for sharing. Kind regards, Elvira ABN AMRO Webcare

6

Being treated as if I was a new customer to ABN AMRO displayed a lack of customer loyalty from you.

Despite the fact that I have been an ABN AMRO customer for over 27 years, the process treated me as if I was a new customer. There was no experience that I was a valued customer of ABN AMRO and I might as well have used any online bank for this level of service. Online banking does not excuse a premium bank from understanding the customer, especially when the bank retains so much personal data on then and they have the power to use Artificial Intelligence applications to make use of this data.

  • Would you recommend us? No
Graeme , Margraten

Response from the business owner

Hello Graeme, I understand that if a lot of information about you is already known, you expect that we no longer need certain details. Due to Dutch laws and regulations, we are required to request certain information from the customer again at the time of application. Kind regards, Elvira ABN AMRO Webcare

10

Very customer friendly, Completely Satisfied

Very customer friendly, Completely Satisfied

  • Would you recommend us? Yes
Deepal , Leeuwarden

Response from the business owner

Hi Deepal, Thank you for your sharing this review. Kind regards, Elvira ABN AMRO Webcare

10

Very helpful

I was given an excellent assistance/service.

  • Would you recommend us? Yes
Robert Quarshie , Den Haag

Response from the business owner

Hi Robert, That's wonderful to hear! It's always reassuring to receive excellent assistance and service. It makes a big difference in the overall experience. Kind regards, Elvira ABN AMRO Webcare

7

The stress of to many documentation.

Trying to make sure the process is complete and the client is satisfied.

  • Would you recommend us? Yes
Titus , BEST

Response from the business owner

Good morning Titus, First of all, I appreciate that you take the time to share your experience. Even if things aren't going so well, we would like to hear about it. That gives us room to improve where possible. I will pass this on to the department responsible for this. Daphne ABN AMRO Webcare

10

Digital, quick and efficient

It took only 24 hours to positively complete the process. Digital communication, efficient interaction was easy, simple and pleasant. I am very happy with the service. An example of a perfect service in digital era.

  • Would you recommend us? Yes
Piotr , Den Haag

Response from the business owner

Good morning Pjotr, Thank you very much for sharing your positive experience applying for a loan. Nice to read that the process was handled efficient, easy, simple and pleasant. Daphne ABN AMRO Webcare

10

Smooth and easy to use!

Simple and easy to use wizard with a relatively quick qualification for the application request. Once approved, upload relevant documents that is outlined clearly and within a short time, your done!

  • Would you recommend us? Yes
Philip Mcguire , Almere

Response from the business owner

Good evening Philip, Thank you very much for sharing your positive experience regarding the loan application. It's great to read that the process was easy and simple. Kind regards, Elvira ABN AMRO Webcare

10

Great

Fast and easy process. Really appreciated that the whole process could be managed online cia mobile.

  • Would you recommend us? Yes
Beata , Amsterdam

Response from the business owner

Hi Beata, Thank you for sharing your experience! We're glad to hear that the application process went well. If you have any more feedback or questions, feel free to reach out! Kind regards, Elvira ABN AMRO Webcare

9

Smooth

The loan process was smooth, and I truly appreciate the team's personal approach and fast reaction. Thank you very much

  • Would you recommend us? Yes
Hayri , Alkmaar

Response from the business owner

Good afternoon Hayri, Thank you for your nice review! It is nice to read that you experienced the application as personal and that the application was arranged quickly. Daphne ABN AMRO Webcare

10

Easy process, everything can be done remotely

I had two minor issues: - there are no notes that ID should contain BSN - I couldn't understand which bank statement do I have to attach if you a bit tune the descriptions it would be super and save client service time.

  • Would you recommend us? Yes
Aleksandr , Almere

Response from the business owner

Good afternoon, Aleksandr, Thank you for your review! Your feedback is always valuable and we can learn from it. I will forward your comments to the responsible department so that we can make adjustments to improve the application's easier and faster. Daphne ABN AMRO Webcare

10

It was a easy process with a professionalism cross checking the information by phone.

It was a easy process, felt safe with the staff reaching out to double check if the request was done by me prior to further information.

  • Would you recommend us? Yes
Andreza , Amsterdam

Response from the business owner

Good afternoon Andreza, Thank you very much for sharing your positive experience regarding the loan application. It's great to read that the process was handled smoothly, accurately, and efficiently. Kind regards, Gabie ABN AMRO Webcare

6

Human contact is missing

The process become a little bit stressful because there is no way to contact anyone during the process. just calling the customer service (Thanks GOD) I could finish the request. I don't understand why you are asking for documentation that you have already form me. I´m customer for 15 years, you can see my bank statement, incomes, paylists etc...my personal identification etc.....and i had issue uploading the docs....

  • Would you recommend us? Yes
Manuel Benavente , Vleuten

Response from the business owner

Hi Manuel, Thank you for sharing your feedback. We're sorry to hear that you found the experience stressful. As a bank, we request documentation before granting a loan, and we are often legally required to ask for certain information. It's important for us to ensure that the loan matches your personal financial situation as closely as possible. We understand that this process can sometimes come across as cumbersome, and we appreciate your patience. We'll take your comments into account to improve our processes for a smoother experience in the future. I'm glad to hear that customer service was eventually able to assist you! Stephanie ABN AMRO Webcare

8

Quick service

Had an amazing and smooth experience

  • Would you recommend us? Yes
Vinayak Sagar Harish , Nieuw vennep

Response from the business owner

Hi Vinayak, Glad to hear that you had an amazing and smooth experience and received quick service. Thank you so much for taking the time to leave a review. Kind regards, Joanne ABN AMRO Webcare

10

Super perfect

Fast, friendly and excellent service

  • Would you recommend us? Yes
Aleksandra Vorobjova , Den Haag

Response from the business owner

Hi Aleksandra, I'm glad to hear that your experience while applying for a loan was fast, friendly and that you received excellent service. That is what we aim for. Thanks for the review! Kind regards, Joanne ABN AMRO Webcare

10

Quick and excellent service. I'm glad I bank with ABN AMRO as an expat

This is my second loan application and I'm always amazed at the speed with which it is reviewed and approved.

  • Would you recommend us? Yes
Joseph , Eindhoven

Response from the business owner

Hi Joseph, Glad to read that we could meet your expectations. Thanks for sharing your experience! Kind regards, Rob ABN AMRO Webcare

Company details

10 Gustav Mahlerlaan

Amsterdam 1082 PP

0800 0240711

[email protected]

www.abnamro.nl/en/personal/loans/index.html

About ABN AMRO Loans

ABN AMRO helps you to choose a loan that suits your personal and financial situation, so that you can borrow responsibly for the entire term.

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