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9
78 reviews in the last 12 months
94% recommends your company

Reviews for ABN AMRO Loans

  • Total score 9
  • Total number of reviews 78
  • Recommendations 94%
  • Page views 492

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5

Unusual longer waiting period

Steps were simple to prepare for. But after customer validity check it took almost 15 days to credit the loan amount which was not expected and worst part is the customer service executive have no clue about the status of application

  • Would you recommend us? Yes
Rajesh Panda , Den Haag

Response from the business owner

Good morning Rajesh, Sorry to read about the delay in the application for a loan and the inaudibility in the contact you’ve had with our customer service. With your feedback on the application we can improve our service. Thank you for sharing your experience. Kind regards, Rob ABN AMRO Webcare

10

Fast convenient friendly and effective

the service was fast effective and the staff are very friendly.

  • Would you recommend us? Yes
Margot , Rotterdam

Response from the business owner

Hi Margot, Glad to hear you had such a positive experience. Thanks for the review! Met vriendelijke groet, Joanne ABN AMRO Webcare

9

Almost smooth process, but there is room for improvement of the online application

I had some difficulties with the online application. My spouse is not ABNA client, then I couldn't apply via my app. It took me some time to find out I need to apply while I'm not logged in! All in all, I'm satisfied with the process. Specially with the responsibility and behaviour of the employees.

  • Would you recommend us? Yes
Ehsan , Westervoort

Response from the business owner

Good evening Ehsan, Thank you for taking the time to share your experience with us. It's great that you are happy with our services. We take your feedback seriously and really appreciate it. This way we can improve the process even more. Yours sincerely, Jeremy ABN AMRO Webcare

10

Perfectly handled

Very polite employees, fast solution and overall great service.

  • Would you recommend us? Yes
Pedro , Breda

Response from the business owner

Good evening Pedro. Thank you very much for your excellent review. We really appreciate it! Kind regards, Floris ABN AMRO Webcare

10

Adequate en snel

Heel duidelijk en snel reageren.

  • Would you recommend us? Yes
Hans Mouchart , Landgraaf

Response from the business owner

Goedemorgen Hans, Bedankt voor je terugkoppeling. Goed om te zien dat je een positieve ervaring hebt gehad. :) Met vriendelijke groet, Shenice ABN AMRO Webcare

9

It was quick

Easy process

  • Would you recommend us? Yes
Gorkem , Utrecht

Response from the business owner

Good evening Gorkem, Thank you for sharing your experience. We are glad that you found the application very easy and quick. Of course we would like to hear that! :-) Yours sincerely, Jeremy ABN AMRO Webcare

9

Confusing, but worked in the end.

We applied 3 or 4 times. We are married and both working. But every time we got rejected an offer. But I applied another last time using only my own information, and specified my wife is not working at all. Then I got the offer and everything went smooth. This does not make sense, as 2 people are earning more than 1 person, so should be easier to trust and approve.

  • Would you recommend us? Yes
Ardeshir , RIJSWIJK

Response from the business owner

Hello Ardeshir. Strange that the application was rejected on 2 names. I don't know so what the reason is. If you would still like to know, you can always contact our loan department by phone. In any case, thank you for your feedback. Herma, team Webcare Services ABN AMRO Bank.

6

It took a long time to get the whole process of sending KYC documents back and forth

You asked for an id doc and I sent a copy of my passport from Portugal. Then I received a message saying that the passport was invalid because it did not have an Ibsr number! Of course not it is not a Dutch passport. Luckily I had a Dutch driving license which had my Ibsr number. My ibsr number was already mentioned on my payslip that I had sent with my passport. The whole process of asking for documents is assuming you are going to just get Dutch passports with Ibsr numbers. It would help to say in the instructions that if you don’t have a Dutch passport to send another document which has the Ibsr number to avoid all these delays. Do not assume every person has a Dutch passport with an Ibsr number.

  • Would you recommend us? Yes
Sergio , Leiden

Response from the business owner

Good evening Sergio, Thank you for your valuable feedback. That's a good point! It would be helpful if the instructions clearly indicated which documents are accepted for people without a Dutch passport. This would prevent delays and make the process more efficient. We will take your advice into consideration to improve our services in the future :). Kind regards, Lisa ABN AMRO Webcare

8

it was fairly nice and the process was clear enough.

the overall experience was good, one thing that can be improved is the whatever documents are required can be requested in one go and whats acceptable as a proof can be explained a bit better.

  • Would you recommend us? Yes
ashish , purmerend

Response from the business owner

Good afternoon Ashish, Thank you for your review and feedback on the process. We strive to keep improving our service and communication towards customers regarding what is required for the application. Happy to read the overall experience was good. Kind regards, Floris ABN AMRO Webcare

10

Very responsable

³Good afternoon, thank you for asking for my opinion. I think you are a fantastic team, very responsible and aware of the work you do. You analyze everything in detail and that, in my opinion, is very important. You don't play with money. A loan has to be made in a responsible way by both parties. Thank you.

  • Would you recommend us? Yes
António , Reusel

Response from the business owner

Hello António, Thank you for your positive words! :) I'm glad to see that you are happy with our service and everything went well. I wish you a wonderfull day. Kind regards, Shenice Team Webcare

7

Thankful

Very user-friendly. Less a fan of the verification process.

  • Would you recommend us? Yes
Brandon Delagraentiss , Utrecht

Response from the business owner

Dear Brandon, Thank you for taking the time to write us a review. I understand that you did not find the verification process easy. I'm sorry to hear that. If I understand correctly as of this time your application has been processed succesfully. Please let us know if there's anything (else) we may assist with. Thank you and kind regards, Jeremy ABN AMRO Digital Contacts

10

It was an easy process for me

I think the process improved from one year ago when I had to download the BKR statement and now it is automated from your side.

  • Would you recommend us? Yes
Natasha , Amsterdam

Response from the business owner

Hello Natasha, How wonderful to read that the loan application process has improved compared to last year! We greatly value our customers' feedback and will always look for ways to enhance our service. Thank you very much for sharing. Kind regards, Stephanie ABN AMRO Webcare

10

Quick, easy and smooth.

The loan process was very easy and quickly, well explained and with clear communication.

  • Would you recommend us? Yes
Leonardo , Heerlen

Response from the business owner

Hi Leonardo, Thank you for your review! I'm very happy to hear that everything went smoothly and was clear. Have a very pleasant evening, Roeland

10

Easy and efficient. Very thorough in the reviews

Very pleasant. Information was readily available and questions were answered quickly and effectively.

  • Would you recommend us? Yes
Dineo Mnisi , Den haag

Response from the business owner

Hi Dineo Mnisi, Thank you for taking the time to write us a review. I'm glad to hear that everything went well and according to expectation! Hope to see you again in the future, Roeland

8

Very accomodating at the beginning

The requested documentation was not clear, continually asked for different documentation despite the provided ID fitting the criteria. Slow to respond during actual application and even outside their own stated time frame. Requested additional documentation not stated in the original application. Money was received quickly once application was approved.

  • Would you recommend us? Yes
John , Den Haag

Response from the business owner

Dear John, Thank you for taking the time to write us a review. I'm sorry to hear that the ID documentation requirements were not clear. If I understand correctly as of this time your application has been processed succesfully. Please let us know if there's anything (else) we may assist with. Thank you again and kind regards, Roeland ABN AMRO Digital Contacts

8

Fast and friendly process, bit high interest rate.

As above

  • Would you recommend us? Yes
Ewa , Uitgeest

Response from the business owner

Good afternoon Ewa, We appreciate that you took the time to share your feedback with us. Thanks for that. Kind regards, Sangeeta ABN AMRO Digital Contacts

10

Smooth.

Transperant, flexible, fast, reliable

  • Would you recommend us? Yes
Anonymous , Utrecht

Response from the business owner

Dear Mr/Mrs, Thank you for your positive feedback. Glad to hear that we serviced you to your satisfactory. Best regards, Robbie ABN AMRO Digital Contacts

10

smooth and prompt and clear-cut

Thank you for the easy reliable and in English documents experience.

  • Would you recommend us? Yes
ME , AMSTELVEEN

Response from the business owner

Good afternoon, I'm glad to read that you're experience with the application was this smooth. Thanks for the feedback! Kind regards, Rob ABN AMRO Webcare

6

Technical issues caused unnecessary delay, also delay in reviewing the application

Online application indicated immigration status was unacceptable for the loan (which was totally incorrect) and caused delays until this was determined to be a system issue, which took another 48 hours to fix. The application was submitted on a Wednesday night and no feedback from the application was received until Monday although the website indicates loans will be reviewed within one working day. At least on Monday once the feedback was addressed the loan was approved quickly.

  • Would you recommend us? Yes
Stuart , Bocholtz

Response from the business owner

Good morning Stuart, Thank you for your feedback and apologies for the delays and technical issues you experienced. I understand this must have been frustrating. We're glad to hear that your loan was approved quickly once the issue was addressed. Iman ABN AMRO Webcare

10

Great experience

I got helped out with all my questions and concerns. Great costumer service and very friendly indeed!

  • Would you recommend us? Yes
Abbas , Utrecht

Response from the business owner

Good evening Abbas, I'm glad you received such good help and are satisfied. Thank you for your postitive review, we appreciate that! Daphne ABN AMRO Webcare

8

Done and dusted within 5 days!

I applied online on Monday and had the funds to purchase my new car on Friday. There were a couple of glitches with additional documents needed, as I am an expat, but this was all done online. Overall, the process was quite smooth and I am happy with the service and the timeline that everything was handled. I was able to pick up my new car 2 days later so all good.

  • Would you recommend us? Yes
Tracey , Almere

Response from the business owner

Good evening Tracey. Thank you for sharing your experience and giving a review on how your application went. Glad to hear the process was quite smooth and that you are happy with the service and the time it took to arrange the funds. Have a wonderful evening! Floris ABN AMRO Webcare

10

Super easy to get all the information you need

It was a fast and easy process. The interests are a bit higher than expected, but it will help me with what I need. The application itself, smart, sharp and simple.

  • Would you recommend us? Yes
Ana , Voorburg

Response from the business owner

Hi Ana, Thanks for sharing your experience, we appreciate that! Lieke

9

All perfect and fast

Everything went smooth and fast

  • Would you recommend us? Yes
Lukasz , Vleuten

Response from the business owner

Dear Lukasz, Glad to hear you had smooth experiences with us. That is what we like to hear. Thank you for letting us know that everything went accordingly to plan. Best regards, Robbie ABN AMRO Webcare

3

Long delays

I waited three months for the money to arrive in my account after the loan was requested.

  • Would you recommend us? No
Konstantin , Diemen

Response from the business owner

Hi Konstantin, I'm sorry to hear that, this should not take this long. Thanks for sharing your experience, I can see why you're not positive about the speed/delivery time in this case. I hope we eventually sorted everything out for you. Lieke

10

Appreciated

It took a while, but they were right in all the details requested. I am grateful for the opportunity and support provided by my only bank ABN AMRO in the Netherlands

  • Would you recommend us? Yes
MUSTAFA AKIN , BRUNSSUM

Response from the business owner

Hello Mustafa, Thanks for your positive review! I'm glad you are happy with our service and good to read that it worked out. Kind regards, Iman ABN AMRO Webcare

Company details

10 Gustav Mahlerlaan

Amsterdam 1082 PP

0800 0240711

[email protected]

www.abnamro.nl/en/personal/loans/index.html

About ABN AMRO Loans

ABN AMRO helps you to choose a loan that suits your personal and financial situation, so that you can borrow responsibly for the entire term.

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