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Accessibility is essential in a digital landscape that is becoming increasingly inclusive. That’s why Customer Reviews is proud to announce that our platforms now fully comply with European accessibility guidelines (WCAG 2.1 AA). With this, we are ahead of the mandatory requirements of the European Accessibility Act, which takes effect in June 2025.
What exactly is digital accessibility?
What exactly is digital accessibility?The role of our AI assistant
Technical improvements on our websites
In addition to the AI integration, we have also thoroughly adapted our websites. These improvements include:
- Full screen reader support, tested with JAWS, NVDA, and VoiceOver.
- Alt text for every visual element, including logos, buttons, and illustrations.
- Semantic HTML structure for better interpretation by assistive technologies.
- Color contrast and typography adjusted for maximum readability.
- Keyboard-friendly navigation, including forms and dropdowns.
Our adjustments have been made according to the guidelines of WebAIM and Siteimprove, organizations that focus on best practices for digital accessibility.
Why this is important for entrepreneurs too
For webshops and service providers, this upgrade of Customer Reviews means more than just compliance. By using our accessible review solutions, you invest in:
- SEO optimization: accessible content scores better in search engines.
- Conversion improvement: more trust, especially among older users and people with disabilities.
As an entrepreneur, you directly benefit from the fact that our review widgets, integrations, and invitations also work within accessible systems such as screen readers and speech software, with many more optimizations planned for this year.
