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PatientReviews
Patient reviews are now essential for improving healthcare quality and building trust. By collecting authentic patient feedback, you can not only increase patient satisfaction but also enhance the overall quality of your healthcare services. Read on to discover how our review system can help you improve your healthcare offerings.
The collaboration between KRT, KNMT, KRM and Patient Reviews
Patients who are satisfied with your care are happy to share their experiences. A good review score reflects the quality of your care and can help improve it where needed.
Even after meeting the KRT standard, it’s important to maintain your practice’s reputation. This offer only applies if the entire practice meets the KRT standard. Just like with your teeth: regular maintenance is essential for a healthy reputation. As a KNMT member, Patient Reviews is the right place for you.
With your KRT certificate, you get one year of free access to a review account worth €560.00. You can use this to create customized surveys, add additional review questions, or ask patients for more detailed responses.
Additionally, you benefit from Google partnership, making your reviews visible in Google search results. You also receive professional guidance from a review specialist.
Benefits of Client Reviews in the Healthcare Sector
Building Trust with Patients
Positive reviews are crucial for building trust with new patients. In the healthcare sector, trust plays a major role in patients’ decision-making process. By providing transparency in your care quality, new patients can feel reassured about your expertise and approach to care.
Quality Assurance
By collecting reviews, you can highlight the strengths of your healthcare services and identify any shortcomings. This enables you to quickly respond to feedback and continuously improve the quality of care.
Patient Engagement
Patients increasingly rely on online reviews to make informed decisions about their healthcare provider. Activating patient feedback enables your healthcare facility to proactively respond to patients’ wishes and expectations, leading to higher engagement and satisfaction.
Why Patient Reviews in the digital world?
+20%
more visibility
Online reviews have a significant impact on your local search results. Positive reviews can increase your practice’s visibility by 10-20%, as search engines like Google consider reviews as important ranking factors. The more relevant the reviews, the higher the chance of ranking better in search results. Use customer reviews and improve your online visibility today!
+90%
of patients
Patient Reviews is the Choice for Dentists
Recognized by KRT and KNMT
We are certified by KNMT, KRT, and KRM to help dentists and dental hygienists with patient surveys. This earns 4 KRT points or even 7 KRM points. Certificates are issued per healthcare provider, with expectations beforehand and reflection afterward.
Easy Automated Patient Review Collection
Our service automatically sends invitations to patients to share their experiences, without manual steps. After treatment, the patient automatically receives an invitation via email. This saves time and provides valuable feedback for care improvement. Facilities can easily manage timing and frequency.
Option to Display Results on Your Website
With our solution, you can easily display patient reviews on your website, increasing trust. Reviews give potential patients insight into others' experiences. The integration is simple and adapts to your website design, helping to attract new patients.
Ability to Respond to Reviews
With our service, you can easily respond to patient reviews. This allows you to acknowledge feedback, answer questions, and resolve issues. Active response strengthens relationships, increases trust, and demonstrates transparency to future patients.
Expert Guidance from a Patient Reviews Specialist
Our review specialists provide guidance to get the most out of patient feedback. They help set up the system, analyze reviews, and improve care quality. With their expertise, you discover trends and gain insights that contribute to your healthcare facility's growth.
Exclusive for KNMT Members
As a KNMT member, you get one year of free access to a Customer Reviews account, worth €560, after obtaining the certificate within the first contract year.
Support for Advanced APIs and Integrations
You can collect and manage reviews through an integrated solution that fits your workflow. This can be done in two ways: through a direct API connection or easily within your existing practice software, such as Exquise, NovaDent, and Oasa Dental. This automates the process and saves time while receiving valuable patient feedback.
Real Experiences, Real Results
Prime Dental Alliance
“By sharing patient experiences, you discover what patients find important, contributing to quality improvement.”
Gaev Dental
“Overall good collaboration, questions are responded to adequately and solutions are sought. I would only like some variation in the questionnaire. I understand it's more KRT-focused, but I notice it doesn't really engage our dentists. I find it more important that certain complaints come forward to improve our service and share nice reviews with the team. After several times, patients are no longer willing to complete a long questionnaire, resulting in lower response rates. Hopefully, you'll consider thinking about this with us.”
