Filters

9

4 sterren: goede service, goed behandeld

To a very large extent

  • How satisfied are you with the quality of services provided by KIT?
  • How satisfied are you with KIT’s staff who have conducted the assignment?
  • How satisfied are you with the financial management of the assignment?
  • What is your function within your organization? Knowledge Broker
  • Were you involved in selection of the service provider, i.c. KIT? Yes
  • Were you involved in formulating the ToR for the assignment to KIT? Yes
  • Have you been involved in implementation, monitoring and/or evaluation of this assignment? Yes
  • Would you contract KIT again in future? Yes
  • Would you recommend KIT to others? Yes
10

5 sterren: perfect, zeker aan te bevelen

The goals of the ToR were fully met, the KIT team were fantastic, they were very collaborative and flexible to our needs for the project.

  • How satisfied are you with the quality of services provided by KIT?
  • How satisfied are you with KIT’s staff who have conducted the assignment?
  • How satisfied are you with the financial management of the assignment?
  • What is your function within your organization? Project Manager
  • Were you involved in selection of the service provider, i.c. KIT? Yes
  • Were you involved in formulating the ToR for the assignment to KIT? Yes
  • Have you been involved in implementation, monitoring and/or evaluation of this assignment? Yes
  • Would you contract KIT again in future? Yes
  • Would you recommend KIT to others? Yes
8

4 sterren: goede service, goed behandeld

A few comments: - I would contract KIT again for an assignment more suited to their skillset. - We learned through this small assignment that the analysis we requested was too complex, which was a valuable takeaway. - I think that the presentation of the results could have been written simpler / more for an audience that no nothing about gender justice.

  • How satisfied are you with the quality of services provided by KIT?
  • How satisfied are you with KIT’s staff who have conducted the assignment?
  • How satisfied are you with the financial management of the assignment?
  • What is your function within your organization? Programme Manager
  • Were you involved in selection of the service provider, i.c. KIT? Yes
  • Were you involved in formulating the ToR for the assignment to KIT? Yes
  • Have you been involved in implementation, monitoring and/or evaluation of this assignment? Yes
  • To what extent have the goals as stated in the ToR been met? The goals have mostly been met and the team went beyond the reuqirements in terms of amount of analysis, but we were not able to find clear outcomes that we could apply to our work and the work of our partners.
  • Would you contract KIT again in future? Yes
  • Would you recommend KIT to others? Yes
7

3 sterren: voldoende, een redelijke ervaring

Clearer agreements from the outset about study framework, scope and methods. Pass final reports through proper technical editing before submission. We had to spend a lot of time subsequently editing and re-organising the reports

  • How satisfied are you with the quality of services provided by KIT?
  • How satisfied are you with KIT’s staff who have conducted the assignment?
  • How satisfied are you with the financial management of the assignment? N.v.t.
  • What is your function within your organization? Research Coordinator
  • Were you involved in selection of the service provider, i.c. KIT? Yes
  • Were you involved in formulating the ToR for the assignment to KIT? Yes
  • Have you been involved in implementation, monitoring and/or evaluation of this assignment? No
  • To what extent have the goals as stated in the ToR been met? To some extent.
  • Would you contract KIT again in future? Yes
  • Would you recommend KIT to others? Yes
10

5 sterren: perfect, zeker aan te bevelen

-

  • How satisfied are you with the quality of services provided by KIT?
  • How satisfied are you with KIT’s staff who have conducted the assignment?
  • How satisfied are you with the financial management of the assignment?
  • Were you involved in selection of the service provider, i.c. KIT? Yes
  • Were you involved in formulating the ToR for the assignment to KIT? Yes
  • Have you been involved in implementation, monitoring and/or evaluation of this assignment? Yes
  • To what extent have the goals as stated in the ToR been met? THE GOALS WERE ACHIEVED SATISFACTORILY. IT WAS A GOOD EXCHANGE EXPERIENCE FOR STUDENTS AND TEACHERS OF THE PROGRAM.
  • Would you contract KIT again in future? Yes
  • Would you recommend KIT to others? Yes
9

4 sterren: goede service, goed behandeld

Finalizing of the project was a bit unclear since involved staff had to leave for other pursuits, though there was no clear take-over by other staff/ new contact person from KIT.

  • How satisfied are you with the quality of services provided by KIT?
  • How satisfied are you with KIT’s staff who have conducted the assignment?
  • How satisfied are you with the financial management of the assignment?
  • What is your function within your organization? Knowledge Broker
  • Were you involved in selection of the service provider, i.c. KIT? Yes
  • Were you involved in formulating the ToR for the assignment to KIT? Yes
  • Have you been involved in implementation, monitoring and/or evaluation of this assignment? Yes
  • To what extent have the goals as stated in the ToR been met? Very well, excellent communication throughout the project.
  • Would you contract KIT again in future? Yes
  • Would you recommend KIT to others? Yes
9

4 sterren: goede service, goed behandeld

Drafts of deliverables have been developed.

  • How satisfied are you with the quality of services provided by KIT?
  • How satisfied are you with KIT’s staff who have conducted the assignment?
  • How satisfied are you with the financial management of the assignment?
  • What is your function within your organization? Associate Professor
  • Were you involved in selection of the service provider, i.c. KIT? No
  • Were you involved in formulating the ToR for the assignment to KIT? Yes
  • Have you been involved in implementation, monitoring and/or evaluation of this assignment? Yes
  • Would you contract KIT again in future? Yes
  • Would you recommend KIT to others? Yes
9

4 sterren: goede service, goed behandeld

KIT Consulting Firm demonstrated practical knowledge and experience in the claimed areas of expertise. They were able to thoroughly understand, analyze, and report on the aspects of the assignment KIT maintained cordial relations with UNICEF staff and counterpart officials. They worked within UNICEF’s normal procedures and regulations.

  • How satisfied are you with the quality of services provided by KIT?
  • How satisfied are you with KIT’s staff who have conducted the assignment?
  • How satisfied are you with the financial management of the assignment?
  • What is your function within your organization? Planning, Monitoring & Evaluation (PME) Specialist in UNICEF the Palestine CO
  • Were you involved in selection of the service provider, i.c. KIT? No
  • Were you involved in formulating the ToR for the assignment to KIT? Yes
  • Have you been involved in implementation, monitoring and/or evaluation of this assignment? Yes
  • To what extent have the goals as stated in the ToR been met? All major outputs/deliverables were completed including :Submission of quality inception report - Presentation of preliminary results and first draft of evaluation report - Finalization of the evaluation report.
  • Would you contract KIT again in future? Yes
  • Would you recommend KIT to others? Yes
8

4 sterren: goede service, goed behandeld

goals have been met

  • How satisfied are you with the quality of services provided by KIT?
  • How satisfied are you with KIT’s staff who have conducted the assignment?
  • How satisfied are you with the financial management of the assignment?
  • What is your function within your organization? coordinator and epidemiologist
  • Were you involved in selection of the service provider, i.c. KIT? Yes
  • Were you involved in formulating the ToR for the assignment to KIT? Yes
  • Have you been involved in implementation, monitoring and/or evaluation of this assignment? Yes
  • Would you contract KIT again in future? Yes
  • Would you recommend KIT to others? Yes
8

4 sterren: goede service, goed behandeld

KIT was professional and easy to work with. The staff who were seconded to this assignment were highly skilled and brought a great deal of expertise to the evaluation team which was valued and appreciated. There was some disagreement between our organization (client) and a KIT staff member regarding the branding of the final deliverables; this deliverable was for a donor and we had a legally binding agreement to adhere to a branding and marking plan between the donor and our organization. This created some difficulty, tension and strong differences of opinion between a KIT staff member and our organization which was unfortunate. KIT and the staff completing the assignment were acknowledged in the deliverables however it would be useful to clarify this and negotiate terms in advance with future clients if KIT has branding expectations beyond a logo and written acknowledgment of the work that is featured prominently in the deliverables. Last, it would be useful for KIT to remind staff that when completing fieldwork for a client, they need to be mindful of and adhere to their (host) codes of conduct in addition to KITs expectations. This was especially problematic when it came to photography and having to ask a KIT staff member repeatedly to not take photos of any beneficiaries, from any distance, unless prior consent had been obtained. Otherwise, KIT staff were pleasant, enjoyable, professional and added value to our team.

  • How satisfied are you with the quality of services provided by KIT?
  • How satisfied are you with KIT’s staff who have conducted the assignment?
  • How satisfied are you with the financial management of the assignment?
  • What is your function within your organization? Health Advisor
  • Were you involved in selection of the service provider, i.c. KIT? Yes
  • Were you involved in formulating the ToR for the assignment to KIT? Yes
  • Have you been involved in implementation, monitoring and/or evaluation of this assignment? Yes
  • To what extent have the goals as stated in the ToR been met? The TOR was ambitious and the KIT team did a nice job of prioritizing and addressing the objectives of the TOR. There were areas of the evaluation that I felt could have been covered more in depth and with supporting evidence or findings from our fieldwork.
  • Would you contract KIT again in future? Yes
  • Would you recommend KIT to others? Yes
8

4 sterren: goede service, goed behandeld

I think KIT can have more people working on Tuberculosis- it is the biggest infectious killer of humans and a lot of work is needed globally.

  • How satisfied are you with the quality of services provided by KIT?
  • How satisfied are you with KIT’s staff who have conducted the assignment?
  • How satisfied are you with the financial management of the assignment?
  • What is your function within your organization? Deputy Executive Director
  • Were you involved in selection of the service provider, i.c. KIT? Yes
  • Were you involved in formulating the ToR for the assignment to KIT? Yes
  • Have you been involved in implementation, monitoring and/or evaluation of this assignment? Yes
  • To what extent have the goals as stated in the ToR been met? Fully met thé goals. I like the KIT team’s constant effort to innovate in the area of tuberculosis- especially focusing on finding the millions of people with TB missing from care.
  • Would you contract KIT again in future? Yes
  • Would you recommend KIT to others? Yes
9

4 sterren: goede service, goed behandeld

Timely communication and updates on status at regular intervals. Noted that there had been staff illness and that assignment proved to be more difficult than initially expected by both sides. This resulted in final product being many months beyond initial agreement. Although this was communicated it was not always proactively done.

  • How satisfied are you with the quality of services provided by KIT?
  • How satisfied are you with KIT’s staff who have conducted the assignment?
  • How satisfied are you with the financial management of the assignment?
  • What is your function within your organization? Country Program Manager
  • Were you involved in selection of the service provider, i.c. KIT? Yes
  • Were you involved in formulating the ToR for the assignment to KIT? Yes
  • Have you been involved in implementation, monitoring and/or evaluation of this assignment? Yes
  • Would you contract KIT again in future? Yes
  • Would you recommend KIT to others? Yes
8

4 sterren: goede service, goed behandeld

I suggest that staff sent on these assignments fully understand the TOR and the Country's context (level of staff understanding, especially in use of technology). E.g. the Cocoa Study

  • How satisfied are you with the quality of services provided by KIT?
  • How satisfied are you with KIT’s staff who have conducted the assignment?
  • How satisfied are you with the financial management of the assignment?
  • What is your function within your organization? Project Coordinator for the IFAD/MOA funded projects in Liberia
  • Were you involved in selection of the service provider, i.c. KIT? Yes
  • Were you involved in formulating the ToR for the assignment to KIT? Yes
  • Have you been involved in implementation, monitoring and/or evaluation of this assignment? Yes
  • To what extent have the goals as stated in the ToR been met? Assuming that "1" is the lowest:
  • Would you contract KIT again in future? Yes
  • Would you recommend KIT to others? Yes
8

4 sterren: goede service, goed behandeld

They have been met completely.

  • How satisfied are you with the quality of services provided by KIT?
  • How satisfied are you with KIT’s staff who have conducted the assignment?
  • How satisfied are you with the financial management of the assignment?
  • What is your function within your organization? Program Director
  • Were you involved in selection of the service provider, i.c. KIT? Yes
  • Were you involved in formulating the ToR for the assignment to KIT? Yes
  • Have you been involved in implementation, monitoring and/or evaluation of this assignment? Yes
  • Would you contract KIT again in future? Yes
  • Would you recommend KIT to others? Yes
7

3 sterren: voldoende, een redelijke ervaring

So far, goals have been met.

  • How satisfied are you with the quality of services provided by KIT?
  • How satisfied are you with KIT’s staff who have conducted the assignment?
  • How satisfied are you with the financial management of the assignment?
  • What is your function within your organization? Evaluation Officers
  • Were you involved in selection of the service provider, i.c. KIT? Yes
  • Were you involved in formulating the ToR for the assignment to KIT? Yes
  • Have you been involved in implementation, monitoring and/or evaluation of this assignment? Yes
  • Would you contract KIT again in future? Yes
  • Would you recommend KIT to others? Yes
8

4 sterren: goede service, goed behandeld

There's a need to include more local consultants as part of the teams

  • How satisfied are you with the quality of services provided by KIT?
  • How satisfied are you with KIT’s staff who have conducted the assignment?
  • How satisfied are you with the financial management of the assignment?
  • What is your function within your organization? Technician
  • Were you involved in selection of the service provider, i.c. KIT? Yes
  • Were you involved in formulating the ToR for the assignment to KIT? No
  • Have you been involved in implementation, monitoring and/or evaluation of this assignment? Yes
  • To what extent have the goals as stated in the ToR been met? Since we started the implementation of the project most of the planned activities have been achieved, although there stills some delays on the investment process, alignment in terms of short courses. we are now in the process of orienting to the project for solution provision trough the Actions research which will be a great challenge,
  • Would you contract KIT again in future? Yes
  • Would you recommend KIT to others? Yes
9

4 sterren: goede service, goed behandeld

1. Standardization and updating of content 2. Stronger integration between lessons to allow students to understand how knowledge, skills and attitudes aim to be changed in each session / across modules; 3. Upgrading of online content management platform to enable for longitudinal participation (instead of using ad-hoc solutions like WhatsApp; this is not a criticism of past / current uses of ad-hoc social media / chat apps to foster continuity but to note that this is a hidden opportunity that can allow for past students to join an ADHS community of practice and this is an untapped potential of the program).

  • How satisfied are you with the quality of services provided by KIT?
  • How satisfied are you with KIT’s staff who have conducted the assignment?
  • How satisfied are you with the financial management of the assignment?
  • What is your function within your organization? Emergency Operations
  • Were you involved in selection of the service provider, i.c. KIT? Yes
  • Were you involved in formulating the ToR for the assignment to KIT? Yes
  • Have you been involved in implementation, monitoring and/or evaluation of this assignment? Yes
  • To what extent have the goals as stated in the ToR been met? They've been fully met.
  • Would you contract KIT again in future? Yes
  • Would you recommend KIT to others? Yes
9

4 sterren: goede service, goed behandeld

no

  • How satisfied are you with the quality of services provided by KIT?
  • How satisfied are you with KIT’s staff who have conducted the assignment?
  • How satisfied are you with the financial management of the assignment?
  • What is your function within your organization? Head of Programs
  • Were you involved in selection of the service provider, i.c. KIT? Yes
  • Were you involved in formulating the ToR for the assignment to KIT? Yes
  • Have you been involved in implementation, monitoring and/or evaluation of this assignment? Yes
  • To what extent have the goals as stated in the ToR been met? Completely
  • Would you contract KIT again in future? Yes
  • Would you recommend KIT to others? Yes
8

4 sterren: goede service, goed behandeld

-

  • How satisfied are you with the quality of services provided by KIT?
  • How satisfied are you with KIT’s staff who have conducted the assignment?
  • How satisfied are you with the financial management of the assignment?
  • What is your function within your organization? Programme Officer
  • Were you involved in selection of the service provider, i.c. KIT? No
  • Were you involved in formulating the ToR for the assignment to KIT? No
  • Have you been involved in implementation, monitoring and/or evaluation of this assignment? Yes
  • To what extent have the goals as stated in the ToR been met? All were met.
  • Would you contract KIT again in future? Yes
  • Would you recommend KIT to others? Yes
10

5 sterren: perfect, zeker aan te bevelen

nothing specific, just keep it up

  • How satisfied are you with the quality of services provided by KIT?
  • How satisfied are you with KIT’s staff who have conducted the assignment?
  • How satisfied are you with the financial management of the assignment? N.v.t.
  • What is your function within your organization? Country Director for India
  • Were you involved in selection of the service provider, i.c. KIT? Yes
  • Were you involved in formulating the ToR for the assignment to KIT? Yes
  • Have you been involved in implementation, monitoring and/or evaluation of this assignment? Yes
  • To what extent have the goals as stated in the ToR been met? 100%
  • Would you contract KIT again in future? Yes
  • Would you recommend KIT to others? Yes
8

4 sterren: goede service, goed behandeld

Many thanks to KIT for completing this research within a limited timeframe and for being flexible in their approach. The main area of concern arose from work undertaken by external consultants doing quantitative analysis. We had serious concerns about the quality of this work and that these errors were not picked up by the team at KIT. We would recommend reviewing quality control in terms of quantitative and in the quality of work undertaken by external consultants.

  • How satisfied are you with the quality of services provided by KIT?
  • How satisfied are you with KIT’s staff who have conducted the assignment?
  • How satisfied are you with the financial management of the assignment?
  • What is your function within your organization? Researcher & PME
  • Were you involved in selection of the service provider, i.c. KIT? Yes
  • Were you involved in formulating the ToR for the assignment to KIT? Yes
  • Have you been involved in implementation, monitoring and/or evaluation of this assignment? Yes
  • To what extent have the goals as stated in the ToR been met? The TOR asked for robust evidence on three KPIs and three outcome areas. The qualitiative data provided was rich and of a high quality, giving detailed evidence for the outcome areas. However the quantitative data needed further work and the initial claims made by consultants working on the data were questionable. KIT were highly cooperative in remedying these errors when identified. The TOR asked for benchmarks for the impacts and outcomes which can be used as a point of reference for the endline evaluation. These were eventually provided once problems with the quant data were addressed, however this required considerable input by the commissioners. The TOR finally asked to provide background information and recommendations to inform the development of the programme. The research of KIT provided rich, detailed information to inform this objecive. However input was needed from the commissioners to develop the recommendations.
  • Would you contract KIT again in future? Yes
  • Would you recommend KIT to others? Yes
8

4 sterren: goede service, goed behandeld

No suggestion

  • How satisfied are you with the quality of services provided by KIT?
  • How satisfied are you with KIT’s staff who have conducted the assignment?
  • How satisfied are you with the financial management of the assignment?
  • Were you involved in selection of the service provider, i.c. KIT? No
  • Were you involved in formulating the ToR for the assignment to KIT? No
  • Have you been involved in implementation, monitoring and/or evaluation of this assignment? Yes
  • To what extent have the goals as stated in the ToR been met? The objectives have been achieved overall, despite the difficult context
  • Would you contract KIT again in future? Yes
  • Would you recommend KIT to others? Yes
8

4 sterren: goede service, goed behandeld

KIT offers a broad range of scholarships and group trainings within the NFP program.

  • How satisfied are you with the quality of services provided by KIT?
  • How satisfied are you with KIT’s staff who have conducted the assignment?
  • How satisfied are you with the financial management of the assignment?
  • What is your function within your organization? Team coordinator
  • Were you involved in selection of the service provider, i.c. KIT? Yes
  • Were you involved in formulating the ToR for the assignment to KIT? No
  • Have you been involved in implementation, monitoring and/or evaluation of this assignment? Yes
  • Would you contract KIT again in future? Yes
  • Would you recommend KIT to others? Yes
8

4 sterren: goede service, goed behandeld

I'd like to encourage KIT to make more use of young local experts (instead of going for usual suspects). And to see if more innovative methodologies can be applied.

  • How satisfied are you with the quality of services provided by KIT?
  • How satisfied are you with KIT’s staff who have conducted the assignment?
  • How satisfied are you with the financial management of the assignment?
  • Were you involved in selection of the service provider, i.c. KIT? Yes
  • Were you involved in formulating the ToR for the assignment to KIT? Yes
  • Have you been involved in implementation, monitoring and/or evaluation of this assignment? Yes
  • To what extent have the goals as stated in the ToR been met? Fully
  • Would you contract KIT again in future? Yes
  • Would you recommend KIT to others? Yes
9

4 sterren: goede service, goed behandeld

The goals have been met

  • How satisfied are you with the quality of services provided by KIT?
  • How satisfied are you with KIT’s staff who have conducted the assignment?
  • How satisfied are you with the financial management of the assignment?
  • What is your function within your organization? CEO
  • Were you involved in selection of the service provider, i.c. KIT? Yes
  • Were you involved in formulating the ToR for the assignment to KIT? Yes
  • Have you been involved in implementation, monitoring and/or evaluation of this assignment? Yes
  • Would you contract KIT again in future? Yes
  • Would you recommend KIT to others? Yes

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