Reviews voor Your Lease

Dear miss Machado, Thank you for your time to write a review. Our lease contract is drawn up in Dutch and unfortunately we cannot translate it into English or any other language. We find this very regrettable, but nowadays there are very many possibilities to translate a text, sometimes even a whole page only needs to be scanned and then it is directly translated. On the 2nd day there was indeed unfortunately a problem with the car, and since I was off that weekend I could not answer until Tuesday, February 4. You asked me if there was an assistance service in English, since by your own admission Eurocross assistance only spoke Dutch. Following your message, I called them myself to ask if this was the case, and I was told that they speak English when a customer asks for it. Then I explained this to you and also which option to choose on the phone to get the right person on the phone. In my opinion I gave you the right assistance. I did not hear anything else and assumed that the problem had been solved. The following week we received another email from you reporting that the car had a problem, which unfortunately happened twice in a short period of time. We then reviewed the problem to see how we could help you. Unfortunately, the incident was abroad at the time, and because you had not initially included the option for roadside assistance in the contract, therefore communication was a bit more difficult than usual. Also, the problems were shortly after the start of the contract so the contract was not yet registered and unfortunately not yet visible to the roadside assistance service. As a result, you were (mistakenly) told that there is no insurance in the contract, while this is of course the case with private lease. Also, roadside assistance within the Netherlands is standard in the contract. Of course we immediately added this option, the breakdown service abroad to your contract. It is, of course, a technical product and unfortunately there may be a defect despite the car being carefully checked before delivery by our workshop. After all the contact I asked if all problems were solved to which your answer was that everything is arranged. Unfortunately, if the car is working properly, we cannot simply change it. The car will of course be repaired as stated in the contract! So to your request to change we can unfortunately not meet because the car now just works again and we entered into a contract for at least 2 years (24 months). After this period we are of course happy to look into the possibility of changing lease cars. However, we do agree with you that this is of course a bad start, and we still did our best to solve this for you at that time. We are very happy with you as a customer and hope you will enjoy the car for the next two years. Kind regards, Mylho Doppenberg Yourlease

Dear Amir, Sorry to hear that you are not satisfied with the Peugeot e-208 you signed a contract for with us on 16-10-2024. The contract you signed has a term of 48 months and by making a one-time payment you have chosen to make the contract flexible so that it is freely terminable after 36 months. You indicated to us on 21-01-2025 that you wish to change to another car, namely a gasoline car. This is because of the distance between your home and office/work and because you are not satisfied with the range of the car. This is of course very annoying, but information about the range of the car can be found on the Internet. Therefore, we assume that before you sign a contract with us, you are aware of the range of the car. We also assume that before you sign the contract, you review it before you sign it. On 21-01-2025, we provided you with the options to switch cars early. According to the contract you signed, we are allowed to charge you a surrender charge of 40% of the remaining monthly premiums up to the time the car can be returned cost-free. We informed you what this amount would be and here you did not agree. After email contact, we took up your request to reduce the surrender price and sent you several proposals that included thousands of Euro's in discounts. In response, you made us several offers that we could not accept, including one in which you would pay us only 1% of the original surrender price, this offcourse is not realistic. We cannot accept this because we would simply make a loss on the car when it is returned. and also Our concern in this case is not to make a profit on the car, but merely to make sure that we do not make a loss on it. After this, we made an even better final offer to make a payment of +- 10% of the redemption price when changing the car and pay the rest spread over 24 months, unfortunately you did not agree to this either. This last offer was the best we could offer you, but unfortunately it was not to your satisfaction. In our opinion we have reasonably considered your wishes, and in our opinion your offer was not in accordance with the market and certainly not realistic. You informed us several times that you were going to stop paying and that you were going to take legal action. We also scheduled an appointment on 05-02-2025 to pick up the car from you, which you eventually cancelled yourself because you did not agree with the conditions. After this we looked with you about changing cars with us, but unfortunately, we have not heard anything more from you. We believe that we have provided you with all possible options and have helped you as much as we could. If you have any further questions, please contact us at [email protected]. Kind regards, Patrick Veldhuizen Yourlease.