Car was damaged on your parking and very dirty
Since the car was dirty, I could not see the damage immediately, so I got in touch once I reached home.
Then I was told, that by signing the pick-up document, even before you ever see the car, you have accepted the condition of it.
This is not fair and you should change that system. People should sign the document after inspecting the car, not before.
Then I was contacted by your lawyer that I have to stop asking for help ! As I signed the document.
I have just not been treated fairly. I just wanted your help and some gesture as it was proven by pictures from the loading, that the damage happened on your parking space. But you rejected even to talk with me and sent the lawyer's letter ...
That was no customer service from your side.
I am about to buy another car in California and willing to try to work with you again, but I have learned my lesson and will not sign in your office without seeing the car