Does the job but needs better UX
I was able to do my course and get my certification, but with a lot of emails back and forth to the company. I think it could benefit from an upgraded platform with better user experience (UX) for the user. For example, when taking the exam, there are the following button options on every question: "previous" - "submit" - "next". If you click one of the boxes without making a final decision, and decide to look at the previous question, it marks your choice as final and you cannot edit it. I am not sure what the difference is between submit and next, I never pressed submit, only next, and it submitted my answers as final anyway. When you finish the course, it doesn't automatically take you to the exam. You have to figure out where it's located in the platform by exiting the course, without any confirmation. I found it to be vague. Also, I think a video (with subtitles and downloadable text) for each chapter would work better than a very long web page of text for each section of the course. Besides all above, I'm glad I received my certificate and all ended well. Thank you NASM.